Retail Advisors

At EE, we're on the lookout for high-street heros to join us at our stores across the UK. That's because we're not simply about selling phones. We're opening customers' eyes to the wonders of technology and passing the good stuff on. And to do that we need brilliant people with the power to give our customers a super service.

As an Equal Opportunities Employer, we pride ourselves on creating an inclusive working environment and are always looking for ways to make a job at EE work for everyone.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options.  We also offer emergency time off for dependents, generous maternity and paternity leave, and benefits such as childcare vouchers for parents. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.


As one of the faces of our business, you’ll work as part of a team to surprise and delight everyone who walks through the shop door with your product knowledge and intuitive approach to service. Listening to each customer’s needs and sharing the perfect communication tools and technologies for them, you’ll hit your targets through amazing service – and get to take home a bonus as a thank you.

Assistant Manager

As second in command of a store, you’ll be exposed to every aspect of management and enjoy a whole lot of responsibility. Supporting the Store Manager in everything they do, you’ll get involved in leading and managing the rest of the team and play a big part in putting our retail plans into action. You’ll also do your bit to make sure the store hits all of its people, customer and commercial targets – no mean feat.


Explore life as a high street hero at EE. Click left or right.

Explore life as a high street hero at EE. Swipe left or right.

Life in an EE store is fast-paced, it’s interesting and it’s interactive – a supersonic example of retail store greatness. Because unlike most stores, we put the customer at the heart of the experience, giving them product demonstrations and encouraging them to have a play themselves. As Store Manager, Mandy has the power to keep them coming back for more.

We’ve been named one of the Sunday Times Best Big Companies to work for, the forth year on the trot. As a company that’s only just started out on our journey, we’re super chuffed. Because not only have we built something our employees love being a part of, we’ve kept our promise to make a difference to British businesses and customers alike. Joining the team, you’ll feel it for yourself.

EE are the biggest, fastest and most reliable network in the UK. Which is something that makes life at an EE store all the more exciting. Because as a Retail Customer Advisor, you’re not flogging phones. You’re leaping over buildings to introduce customers to products and services that they really want – ones that will make their lives better. Find out how high-street hero Rosie does it.

Join us in a high-street store, and you’ll discover it’s not just our customers who get the best from the EE brand. Surrounded by the latest products, all presented in an easy-to-understand way, you’ll be on hand to give demonstrations, encourage customers to have a play themselves, and hit your sales targets by helping them find exactly the right product or service. With our sights set on the top spot for service, it’s an approach that we know will get us there. And you’ll be with us every step of the way.

Still Mobile Phones

Having been named one of the Sunday Times Best Big Companies to Work For the second year in a row, as an employer, EE are definitely doing something right. We think a lot

of our people, and we want them to think a lot of us. Which is why we listen to their suggestions, offer plenty of training and development and do all we can to build a great working atmosphere. High-street heroes like Chris make it all worthwhile.

Ours is the first 4G network in the UK. It’s the best too – offering a super speedy service that makes it unbelievably quick to use the internet on the new generation of smartphones, tablets and dongles. As part of our high street store team, you’ll be the one to show our customers just what that means for them and how 4GEE can make their life better.

Still 4GEE

With our sights set on the number one slot for customer service, at EE it’s our Retail Customer Advisors who will give us the push we need to get there. The heroes at the heart of the high-street action, they’re the ones interacting with customers, improving digital lives and making sure everyone leaves happy. With his powers of customer service, George knows a thing or two about it.

Joining us as a Retail Advisor can lead to all kinds of exciting opportunities. And not just in Retail.

build a career flowchart

We want to recognise and reward the great work you do in a way that suits you best. 

So we offer a competitive salary with a bonus/commission plan and 25 days' holiday a year. That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.

Plus there are lots of flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you.

  • Dental cover
  • Critical illness cover
  • Life assurance
  • Travel insurance
  • Healthcare options
  • Childcare vouchers
  • Cycle2work scheme
BAFTA award trophies.03/02/2017 15:18

It's always a laugh when we get to have some selfie-fun with our customers! Take some time out of your busy day to to admire the wide array of pouts, smiles, funny faces and cats (who knew paws were so adaptable?) photos that we received for a recent competition we ran to win tickets to the BAFTAS:

Our high street stores are where the daily face-to-face action is. Our retail teams work hard to ensure that customers get what they want - from face-timing long-lost aunts in the States, to streaming boxsets on the go.

Do you enjoy working with a wide variety of people? Are you usually ready with a smile? If so, join us:

Woman's hands taking a photo of a football match at Wembley with her mobile phone.01/02/2017 14:47

Progress never stops. New ideas, new digital services, new techie toys - we love it. In recent news, Snapchat overtook Facebook for the first time - usage in the UK increased by a quarter during the festive period! (

Mobile apps, such as Snapchat and Facebook, can certainly be battery-guzzlers. Our customers rely on a solid and reliable signal so that they can share all their creativity with their mates whenever and wherever. That's why our digital and tech teams work hard to stay up to date with usage trends - what do our customers need in order to enjoy the toys they love best and stay connected?

If you're always ahead of the crowd, jump on in:

Allison - headshot.27/01/2017 14:17

We're delighted to share the news that Allison, our Head of Site in Merthyr Tydfil, has been nominated for a prestigious award at the Welsh Contact Centre Awards!

Allison has put a lot of hard work into creating new opportunities for her teams and in creating a supportive atmosphere where quality customer service can thrive.

We're so proud of her, and of all our fabulous employees. Come join our winning team:

Find More >

Category: Advisor

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