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Automobile Service Advisor Salary

The average salary for an Automobile Service Advisor is $39,441 per year. Skills that are associated with high pay for this job are People Management, Typing, and Automatic Data Processing (ADP) Software Suite.

$21,566 - $63,365

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$9.63 - $18.76

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Job Description for Automobile Service Advisor

Automobile service advisor requires a wide range of skills. They usually greet new and current clients as they drive into the service area, work directly with clients as their automobiles are serviced, and work closely with the automobile technicians. Together with the technicians, service advisors ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. Also, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.

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Automobile service advisors often handle the billing process once service has been completed on clients' vehicles. They may also test drive a vehicle before, during or after service, and they will often answer any questions clients may have and help clients select or decide on appropriate services or products. This may include warranty sales and services such as bumper painting, windshield replacement, tire changes or rotations, dent and scratch removal, etc.

Customer service, sales and technical knowledge, and good communication skills are essential for automobile service advisors. They are generally just required to have a valid driver's license and prior work experience in the automotive repair industry, but they don't necessarily have to have anything more than a high school degree or GED.

Automobile Service Advisor Tasks

  • Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
  • Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.
  • Provide customer service and schedule service appointments.
  • Ask owners questions and perform visual inspections of cars to determine the cause of problems.

Common Career Paths for Automobile Service Advisor


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Automobile Service Advisor Job Listings

Popular Employer Salaries for Automobile Service Advisor

Popular Skills for Automobile Service Advisor

Pay by Experience Level for Automobile Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Automobile Service Advisor Reviews

What is it like working in Dallas?

Automobile Service Advisor in Dallas:

"Good for the most part."

Pros: It's familiar because it's home, lots of delicious options for lunch, friendly people for the most part, with varying backgrounds. Lots of job opportunities in many different fields with competitive

pay within the skill level.

Cons: Traffic conditions have gotten worse as the years have gone by, lots of construction all due to the influx of people moving here from all over. No matter where one lives, morning commutes will always be double to triple the normal time it should be to get to your destination.

What is it like working as an Automobile Service Advisor?

Automobile Service Advisor in Fallbrook:

Pros: I greatly enjoy helping customers figure out and solve the automotive issues they present to our team and all the satisfaction that comes along with taking care of their vehicles. Problem solving and communicating (exchanging ideas) with our team of technicians is one of the most interesting and rewarding aspects of this job as well.

Cons: The hot humid weather in my area makes for uncomfortable work days occasionally. The job itself, in my opinion, doesn't have any noteworthy negative aspects.

Automobile Service Advisor in Pulaski:

"Three Ring Circus Here I Am!"

Pros: Helping customers address areas of concern constructively. Understanding the cause and repair of vehicles. Getting to know my customers individually and personally. Great techs I work with- team work. Feeling helpful and friendly-providing good customer service. Writing thorough work orders and invoices, providing informative. Invoices and communication to company and customers. My elderly customers. Knowing at the end of the day I did my best to be my best.

Cons: Pushy, rude and entitled customers- having to bend over backwards to please customers who are never happy or feel like they are owed. Angry techs, sales team, managers, parts department which is more often than not, having to please everyone from all angles of the service dept, make everyone happy. Overwhelming load of GM recalls and GM incompetence concerning warranty repairs. Aftermarket extended warranties....no explanation needed. Chaos that at times can become the job, feeling thin and overwhelmed. By massive amount of work/problems. Having no time, missing brakes and lunches do to load volume, non stop. Work, working overtime. Missing my family due to work hours.

Automobile Service Advisor in San Jose:

"The good make it look easy."

Pros: The best part was watching my team of technicians opening there paychecks.

Cons: After doing this job for a while... I have learned to never turn your back. You have love it. You have be ready for everything.

Key Stats for Automobile Service Advisor

Skills That Affect Automobile Service Advisor Salaries

People Management

up arrow30%

Typing

up arrow17%Automatic Data Processing (ADP) Software Suiteup arrow12%up arrow6%

Customer Relationship Management (CRM)

up arrow4%

Sales

up arrow3%

Sales Management

up arrow2%

Automotive Engine Repair

up arrow1%

Customer Service

up arrow1%

Oral / Verbal Communication

up arrow2%up arrow8%

Bilingual

up arrow12%

Inventory Management

up arrow14%

Inside Sales

up arrow32%

Job Satisfaction

Highly satisfied Rated 4 out of 5
based on 271 votes.

Gender

Years of Experience

6%
43%
18%
21%
12%

Common Health Benefits

vision benefits

Vision: 33%

dental benefits

None: 36%


Category: Advisor

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