Contact us | ASIC - Australian Securities and Investments Commission

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If you can't find the information you are looking for on this website, we have a range of services to help.

Ask us a question

You can ask us a question online. We aim to respond to your enquiry within 3 business days.

If you choose to ask us a question online we will request your personal details so that we can contact you to discuss your enquiry and seek further information if required. Other options, including by phone, are available if you prefer to remain anonymous. Please refer to our Privacy Policy.

Report a scam

If you've received an email claiming to be from ASIC and are unsure of its authenticity, visit 'Scams targeting ASIC customers' for more information.

Phone us

Customer Contact Centre

  • 1300 300 630: within Australia
  • + 61 3 5177 3988: outside Australia.

Or fax us at (03) 5177 3999.

The Customer Contact Centre's (CCC) business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state and territory. The CCC closes for business on national public holidays and has limited services available on public holidays for each state and territory.

Below is a list of the phone menu options for our most common enquiries. You can also click the links below for more information on our website.

I want to... Phone menu options
register a business name Press 1,1 and 1
renew my business name Press 1,1 and 2 
change the owner of a business name Press 1,1 and 4
register a company Press 1,2,1 and 1 
update my company address Press 1,2,3 and 2
close my company Press 1,2,4 and 1
change officeholders for my company Press 1,2,3 and 3
check my account balance Press 1,2,2 and 1

Use the Translating and Interpreting Service

National Interpreter SymbolIf you have difficulty speaking or understanding English, call the Translating and Interpreting Service on 131 450. They will interpret and translate your query, and then call us for you.

The Translating and Interpreting Service operates nationally and provides a 24 hour a day, 7 days a week service for over 100 languages.

National Relay Service

If you

are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at or call the Helpdesk on 1800 555 660 (TTY 1800 555 630).

Self-service kiosks

ASIC has offices in each state and territory.

Each state and territory office hosts kiosk based services for lodging online and also provides a secure lodgement box for documents to be sent to the Traralgon Office for processing. Take-overs, prospectuses and other market sensitive documents will be processed locally where supported. These lodgements should be marked 'sensitive' to assist our staff in directing these to the appropriate area for processing.

Our self-service kiosks are open Monday-Friday, except on public holidays and during ASIC's close down period between Christmas and New Year's day. Hours of business vary between states and territories.

Australian Capital Territory

New South Wales

Northern Territory


South Australia



Western Australia

Write to us

If you have received correspondence from ASIC and you wish to respond in writing please send your response to the address printed on the letter.

Alternatively you can mail your correspondence to:

Australian Securities and Investments Commission
PO BOX 4000Gippsland Mail Centre

Victoria 3841

Write to the Commission

If you wish to send correspondence directly to the Chairman, Deputy Chair or Commissioners, please address your letter to:

Australian Securities and Investments Commission
GPO Box 9827

Sydney NSW 2001

Report misconduct to ASIC

Do you have information about possible misconduct occurring in an organisation or activity that ASIC regulates?

Find out how to report misconduct

Report an issue with our online services

If you are having difficulties using ASIC Connect or other online services to complete specific tasks you can report the issue.

For current and planned system outages see our service availability page.

Feedback on our website

For website content issues (including broken links) or to make general comments and suggestions about usability email

Note: This address is not for general enquiries about our services. We suggest asking us a question online instead. We also cannot respond to complaints about ASIC or reports of misconduct sent to this address.

Make a complaint about ASIC

We respect your right to complain about our services, actions, decisions or staff and will treat your complaint seriously and confidentially. Find out more about lodging a complaint about ASIC.

Related links

Category: Trading

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